Working in an office in an administrative capacity has never been more varied or offered more opportunities. You could be working in a small, medium or large company or organisation, in for example a GP reception, a finance department, human resources, in marketing or in a school or college. Every organisation needs an efficient administrator who provides support to ensure that everything behind the scenes runs smoothly.
An NVQ is the ideal qualification to aim for if you are working in an administrative role. Candidates will need to be working in a suitable admin job, either full or part-time, on a paid or voluntary basis. All candidates must have access to real work in order to gain the necessary evidence.
These qualifications recognise the skills and experience which candidates may have gained over a period of time, or are currently acquiring in their job. Level 2 is appropriate for you if you are working in an administrative role which requires you to complete a number of standard tasks, taking some responsibility for the work you do.
This is by individual appointment at college - appointments usually last approximately 1 hour, and can be arranged on days and times to suit both the candidate and the tutor. The sessions are used to provide assistance and support to candidates who are building portfolios of evidence, and for review of evidence, planning work to be undertaken and assessments. Candidates attend to suit their work patterns - usually every 3 or 4 weeks. The assessor will also arrange to visit candidates to observe and assess them in the work place.
Group sessions are arranged at least once per term to enable candidates to network with others and spend time working on their portfolio.
How long does the course last?
Most candidates aim to complete the award within an academic year. However, the time scale is flexible and candidates may finish more quickly if they have been able to spend a lot of time on their award, or take up to 18 months if necessary. The fee is for the course, not per year, so there is no additional cost involved.
What does the course involve?
Candidates need to collect evidence from the work place to prove their knowledge and performance in aspects of administrative work.
Candidates need to complete a variety of administrative tasks competently and provide evidence of worked carried out to build a portfolio. The evidence is matched to units of the award to confirm competence: the evidence is required in a variety of formats – observations, statements, questioning, work products.
To achieve the full qualification you must complete a minimum of 45 credits, made up of 6 mandatory units and optional units to a minimum value of 24 credits.
Unit 01 Communication in a business environment
Unit 02 Principles of providing administrative services
Unit 03 Principles of business document production and information management
Unit 04 Understand employer organisations
Unit 05 Manage personal performance and development
Unit 06 Develop working relationships with colleagues
Unit 07 Manage diary systems
Unit 08 Produce business documents
Unit 09 Collate and report data
Unit 10 Store and retrieve information
Unit 11 Produce minutes of meetings
Unit 12 Handle mail
Unit 13 Provide reception services
Unit 14 Prepare text from notes using touch typing
Unit 15 Prepare text from shorthand
Unit 16 Prepare text from recorded audio instruction
Unit 17 Archive information
Unit 18 Maintain and issue stationery and supplies
Unit 19 Use and maintain office equipment
Unit 20 Contribute to the organisation of an event
Unit 21 Organise business travel or accommodation
Unit 22 Provide administrative support for meetings
Unit 23 Administer human resource records
Unit 24 Administer the recruitment and selection process
Unit 25 Administer parking dispensations
Unit 26 Administer finance
Unit 27 Buddy a colleague to develop their skills
Unit 28 Employee rights and responsibilities
Unit 29 Health and safety in a business environment
Unit 30 Use a telephone and voicemail system
Unit 31 Meet and welcome visitors in a business environment
Unit 32 Develop a presentation
Unit 33 Deliver a presentation
Unit 34 Contribute to the development and implementation of an information system
Unit 35 Monitor information systems
Unit 36 Analyse and present business data
Unit 37 Using email
Unit 38 Word Processing software
Unit 39 Website software
Unit 40 Spreadsheet software
Unit 41 Presentation software
Unit 42 Bespoke software
Unit 43 Data management software
Unit 44 Deliver customer service
Unit 45 Process information about customers
Unit 46 Develop customer relationships
Unit 47 Participate in a project
Unit 48 Processing customers’ financial transactions
Unit 49 Payroll Processing
Unit 50 Understand the use of research in business
Unit 51 Understand the legal context of business
Unit 52 Principles of customer relationships
Unit 53 Principles of team leading
Unit 54 Principles of equality and diversity in the workplace
Unit 55 Principles of marketing theory
Unit 56 Principles of digital marketing
Unit 57 Understand working in a customer service environment
Unit 58 Know how to publish, integrate and share using social media
Unit 59 Exploring social media
Unit 60 Understand the safe use of online and social media platforms
Level of English commensurate with Level 2 qualification. Must be working in a suitable job role which will enable evidence to be generated to support criteria claimed within the units of the qualification.
• NVQ Level 3 Business Administration (if appropriate to job role)
• HNC in Business Studies
• NVQ Level 2 or 3 in Customer Service (if appropriate to job role)
• NVQ Level 2 in Team Leading (if appropriate to job role)
• Membership of professional organisations
It is advisable to speak to a tutor before enrolling onto this course, to ensure that your job role is appropriate for this level of NVQ.