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Business Administration Apprenticeship Level 2
Study Mode
Full Time 
Workbased Assessment and Coursework 
Business Services & Enterprise 
Course Code:
Entry Requirements
  • Level of English commensurate with Level 2 qualification. 
  • Must be working in a suitable job role which will enable evidence to be generated to support criteria claimed within the units of the qualification.

Business Administration Apprenticeship Level 2

Working in an office in an administrative capacity has never been more varied or offered more opportunities. You could be working in a small, medium or large company or organisation, in for example a GP reception, a finance department, human resources, in marketing or in a school or college. Every organisation needs an efficient administrator who provides support to ensure that everything behind the scenes runs smoothly.

About the Course

An NVQ is the ideal qualification to aim for if you are working in an administrative role. Candidates will need to be working in a suitable admin job, either full or part-time, on a paid or voluntary basis. All candidates must have access to real work in order to gain the necessary evidence.  

These qualifications recognise the skills and experience which candidates may have gained over a period of time, or are currently acquiring in their job. Level 2 is appropriate for you if you are working in an administrative role which requires you to complete a number of standard tasks, taking some responsibility for the work you do.

What does the course involve?
Candidates need to collect evidence from the work place to prove their knowledge and performance in aspects of administrative work.

Candidates need to complete a variety of administrative tasks competently and provide evidence of worked carried out to build a portfolio.  The evidence is matched to units of the award to confirm competence: the evidence is required in a variety of formats – observations, statements, questioning, work products.

To achieve the full qualification you must complete a minimum of 45 credits, made up of 6 mandatory units and optional units to a minimum value of 24 credits.

This is by individual appointment at college - appointments usually last approximately 1 hour, and can be arranged on days and times to suit both the candidate and the tutor. The sessions are used to provide assistance and support to candidates who are building portfolios of evidence, and for review of evidence, planning work to be undertaken and assessments. Candidates attend to suit their work patterns - usually every 3 or 4 weeks. The assessor will also arrange to visit candidates to observe and assess them in the work place.  
Group sessions are arranged at least once per term to enable candidates to network with others and spend time working on their portfolio.

How long does the course last?
Most candidates aim to complete the award within an academic year. However, the time scale is flexible and candidates may finish more quickly if they have been able to spend a lot of time on their award, or take up to 18 months  if necessary. The fee is for the course, not per year, so there is no additional cost involved. 

Key Units

Mandatory Units:

  • Communication in a Business Environment 
  • Principles of Providing Administrative Services 
  • Principles of Business Document Production and Information Management
  • Understanding Employer Organisations 
  • Managing Personal Performance & Development 
  • Developing Working Relationships with Colleagues

Optional Units:

  • Managing Diary Systems 
  • Producing Business Documents 
  • Collating and Reporting Data 
  • Storing & Retrieving Information 
  • Producing Meeting Minutes 
  • Handling Mail 
  • Providing Reception Services 
  • Preparing Text from Notes Using Touch Typing 
  • Preparing Text from Shorthand 
  • Preparing Text from Recorded Audio Instruction 
  • Archiving Information 
  • Maintaining & Issuing Stationery and Supplies 
  • Using & Maintaining Office Equipment 
  • Contributing to the Organisation of an Event 
  • Organising Business Travel/Accommodation 
  • Providing Administrative Support for Meetings 
  • Administering Human Resource Records 
  • Administering a Recruitment/Selection Process 
  • Administering Parking Dispensations 
  • Administering Finance
  • Buddy a Colleague to Develop Skills 
  • Employee Rights and Responsibilities 
  • Health & Safety in a Business Environment 
  • Using a Telephone & Voicemail System 
  • Meeting and Welcoming Visitors in a Business Environment 
  • Developing a Presentation 
  • Delivering a Presentation 
  • Contributing to the Development and Implementation of an Information System 
  • Monitoring Information Systems 
  • Analysing & Presenting Business Data 
  • Using Email 
  • Word Processing/Website/Spreadsheet/Presentation/Data Management Software 
  • Bespoke Software 
  • Delivering Customer Service 
  • Processing Customer Information 
  • Developing Customer Relationships
  • Participating in a Project
  • Processing Customers’ Financial Transactions 
  • Payroll Processing 
  • Understanding the Use of Research in Business
  • Understand the Legal Context of Business 
  • Principles of Customer Relationships 
  • Principles of Team Leading 
  • Principles of Equality & Diversity in the Workplace
  • Principles of Marketing Theory 
  • Principles of Digital Marketing 
  • Understanding Working in a Customer Service Environment 
  • How to Publish, Integrate and Share Using Social Media 
  • Exploring Social Media 
  • Understanding the Safe Use of Online & Social Media Platforms 

Entry Requirements

  • Level of English commensurate with Level 2 qualification. 
  • Must be working in a suitable job role which will enable evidence to be generated to support criteria claimed within the units of the qualification.


Certificates are awarded following assessment of the candidate’s portfolio of work.  A qualified assessor will examine the portfolio of evidence and make a decision about the candidate’s competence to perform a unit of work. If accepted, the unit goes on to be checked as part of the quality control process, before being claimed for certification and checked by the examining body. The achievement (pass) rates for this qualification are very good.

Where does this Lead


Future Opportunities

  • NVQ Level 3 Business Administration (if appropriate to job role)
  • NVQ Level  2 or 3 in Customer Service (if appropriate to job role)
  • NVQ Level  2 in Team Leading (if appropriate to job role
  • HNC in Business Studies
  • Membership of professional organisations

Tell Me More

It is advisable to speak to a tutor before enrolling onto this course, to ensure that your job role is appropriate for this level of NVQ.