Working in an office in an administrative capacity has never been more varied or offered more opportunities. Did you know that 4.7 million people within the UK currently work in business and administration roles? A further 10 million work in occupations that require administrative skills on a daily basis to support their main job role. Over the next 5 years, demand to replace those expected to retire and leave the profession is currently running at 1.2 million people.
NVQ Customer Service qualifications are offered at Sheffield City College to part-time candidates who are working in a suitable job role, which may be full or part-time, paid or voluntary work. This work placement is essential in providing evidence of competence (what you know and what you do).
Level 2 is suitable for people with a significant range of work activities performed in a variety of contexts. Some of the activities they perform will be routine, some will be complex. The person is expected to take some responsibility for their work role and have a degree of automony in that role. Suitable if you have limited access to evidence (part-time and volunteer work).
The college offers the credit-based NVQ Certificate, which involves building up a number of credits to achieve the full qualification. An NVQ is the ideal qualification to aim for if you are working in a customer service role. Candidates will need to be working with a variety of internal and external customers in a suitable job, either full or part-time, on a paid or voluntary basis. All candidates must have access to real work in order to gain the necessary evidence.
These qualifications recognise the skills and experience which candidates may have gained over a period of time, or are currently acquiring in their job. Level 2 is appropriate for you if you are working in a customer service role which requires you complete a number of standard tasks, providing service to customers. Most candidates aim to complete the award within an academic year. However, the time scale is flexible and candidates may finish more quickly if they have been able to spend a lot of time on their award. The fee is for the whole course, not per year, so there is no additional cost involved
Level of English commensurate with the qualification and suitable job role (it is advisable to speak to a tutor before enrolling to check this). Online enrolment for this qualification is subject to tutor approval at, or prior to, the first meeting. This can be done in person, by telephone or email to ensure the course is suitable.
Certificates are awarded following assessment of the candidate’s portfolio of work. A qualified tutor will examine the evidence and make a decision which is checked by the external verifier (appointed by the examining body) and passed for certification. The achievement (pass) rates for this qualification are outstanding.
Candidates need to collect evidence from the work place to prove their competence in aspects of customer centred work. Candidates need to complete a variety of customer service tasks competently and provide evidence of work carried out to build a portfolio. The evidence is matched to units of the award to confirm competence: the evidence is required in a variety of formats – observations, statements and case histories, questioning, work products, witness testimonies.
Having completed one NVQ, many people go on to complete others in associated subjects such as business and administration, customer service, team leading or management, depending on the level of responsibility and nature of the job. If the level of responsibility within the current role increases, a higher level within the same qualification suite can be done.
Attendance is by individual appointment at college:
For those wanting to expand their skills base, a range of qualifications in IT and text processing is on offer in the evening.
Other related courses: