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Customer Service OCR NVQ Dip L2 1
Qualification:
Cert in Customer Service - OCR L2 
Starts:
11/09/2016 
Ends:
02/07/2017 
Weeks:
52 
Days:
TBA 
Study Mode
Part-Time 
Assessment:
Workbased Assessment and Coursework 
Level:
Area:
Business Services & Enterprise 
Course Code:
CDRCS1A 
 
Entry Requirements
Level of English commensurate with the qualification and suitable job role (it is advisable to speak to a tutor before enrolling to check this). Online enrolment for this qualification is subject to tutor approval at, or prior to, the first meeting. This can be done in person, by telephone or email to ensure the course is suitable.
 
 

Customer Service OCR NVQ Dip L2 1

Working in an office in an administrative capacity has never been more varied or offered more opportunities. Did you know that 4.7 million people within the UK currently work in business and administration roles? A further 10 million work in occupations that require administrative skills on a daily basis to support their main job role. Over the next 5 years, demand to replace those expected to retire and leave the profession is currently running at 1.2 million people.


About the Course

NVQ Customer Service qualifications are offered at Sheffield City College to part-time candidates who are working in a suitable job role, which may be full or part-time, paid or voluntary work. This work placement is essential in providing evidence of competence (what you know and what you do).

Level 2 is suitable for people with a significant range of work activities performed in a variety of contexts. Some of the activities they perform will be routine, some will be complex. The person is expected to take some responsibility for their work role and have a degree of automony in that role. Suitable if you have limited access to evidence (part-time and volunteer work).


Key Units

The college offers the credit-based NVQ Certificate, which involves building up a number of credits to achieve the full qualification. An NVQ is the ideal qualification to aim for if you are working in a customer service role. Candidates will need to be working with a variety of internal and external customers in a suitable job, either full or part-time, on a paid or voluntary basis. All candidates must have access to real work in order to gain the necessary evidence.

These qualifications recognise the skills and experience which candidates may have gained over a period of time, or are currently acquiring in their job. Level 2 is appropriate for you if you are working in a customer service role which requires you complete a number of standard tasks, providing service to customers. Most candidates aim to complete the award within an academic year. However, the time scale is flexible and candidates may finish more quickly if they have been able to spend a lot of time on their award. The fee is for the whole course, not per year, so there is no additional cost involved



Entry Requirements

Level of English commensurate with the qualification and suitable job role (it is advisable to speak to a tutor before enrolling to check this). Online enrolment for this qualification is subject to tutor approval at, or prior to, the first meeting. This can be done in person, by telephone or email to ensure the course is suitable.


Assessment

Certificates are awarded following assessment of the candidate’s portfolio of work. A qualified tutor will examine the evidence and make a decision which is checked by the external verifier (appointed by the examining body) and passed for certification. The achievement (pass) rates for this qualification are outstanding. 

Candidates need to collect evidence from the work place to prove their competence in aspects of customer centred work. Candidates need to complete a variety of customer service tasks competently and provide evidence of work carried out to build a portfolio. The evidence is matched to units of the award to confirm competence: the evidence is required in a variety of formats – observations, statements and case histories, questioning, work products, witness testimonies. 


To achieve the full qualification candidates will complete a variety of mandatory and optional units, to gain a total of 45 credits. The full range of units can be viewed at www.ocr.org.uk.


Where does this Lead

Having completed one NVQ, many people go on to complete others in associated subjects such as business and administration, customer service, team leading or management, depending on the level of responsibility and nature of the job. If the level of responsibility within the current role increases, a higher level within the same qualification suite can be done.


Tell Me More

Attendance is by individual appointment at college:

Appointments usually last approximately 1 hour, and can be arranged on days and times to suit both the candidate and the tutor. We understand that candidates may have busy schedules so the flexible approach is designed to avoid disruption. The sessions are used to provide assistance and support to candidates who are building portfolios of evidence, and for review of evidence, planning work to be undertaken and assessments. Candidates attend to suit their work patterns - usually every 3 or 4 weeks. The tutor will also arrange to visit candidates to observe and assess them in the work place.  

Group sessions are arranged subject to demand to enable candidates to network with others and spend time working on their portfolio


Extra Costs

For those wanting to expand their skills base, a range of qualifications in IT and text processing is on offer in the evening.  

Other related courses:

  • OCR NVQ in Business and Administration - Levels 2 and 3
  • ILM NVQ in Team Leading - Level 2
  • ILM NVQ in Management - Level 3
Typical Cost: £895

The fee shown is the cost of the qualification with no fee reduction . In most cases the student will not pay the full value, if eligible for funding support. The government funding agencies may pay up to 50% and in some cases 100% of the tuition fee shown. 

The only students to pay full cost are where the course is designated FULL COST (no government funding claimed for the course), or if the student is 24 or over at the start of a course which is Level 3 or above. In this instance you may be eligible for a 24+ Advanced Learning Loan, on eligible courses. (See 24+ Advanced Learning Loans) 

The actual cost you pay will be calculated during the enrolment process.

This is a full cost course. No funding available.