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Customer Service Apprenticeship Level 2
Study Mode
Full Time 
Workbased Assessment and Coursework 
Business Services & Enterprise 
Course Code:
Entry Requirements
4 GCSEs at A*-D or acceptable alternatives including English Language with Maths no lower than an E. You will also need to gain a suitable employer.

Customer Service Apprenticeship Level 2

In an increasingly service led economy, customer service skills have never been more in demand; whether face to face, by telephone or via social media. Customer expectations are continuously rising and customer service has become an occupational area in its own right with a growing number of people in jobs where the main requirement is to deploy customer service skills.

About the Course

Is This Course For Me?

This course is for you if you have an interest in working in a customer focused environment, providing customer service in a variety of ways to a range of different customers (including internal and external customers). You will learn all about the basics of how to provide good customer service and the importance of this to any business organisation. You will use this knowledge to practice your skills in the workplace and evidence your understanding and competence in carrying out a range of tasks. 

What Will I Learn?
You will learn about the basics of customer service – delivering and understanding customer service, communication (written and verbal), processing information, promotion of goods and services, improving customer service, dealing with problems and complaints. 

Why Study This Course At The Sheffield College? 

You will be linked to a Training and Assessment facilitator who is experienced in assessment of NVQs in Customer Service and who will provide a link between college and your workplace. There is a team of experienced, specialised and enthusiastic lecturers, who support this process and provide any additional learning materials and input to help cover theory aspects of the course. You will have access to up-to-date IT facilities and course resources on the college intranet which can be accessed at home.

Key Units

NVQ L2 Diploma in Customer Service
Functional Skills L1 in English
Functional Skills L1 in Maths

Entry Requirements

4 GCSEs at A*-D or acceptable alternatives including English Language with Maths no lower than an E. You will also need to gain a suitable employer.


Practical Assessment and Exams.

Where does this Lead

This course opens up a wide range of opportunities, often leading to offers of full-time employment. You may progress on to an Advanced Apprenticeship course (Level 3) – often with the same employer, or may decide that a different area of work interests you (e.g. specialising in accounts or administration) and could access an apprenticeship in that area. 

Future Opportunities

Completion of the framework will show that you have completed a course of academic and vocational study and provide you with the qualifications you need to apply for job roles within the customer service area, with a range of employers including health service, universities, local and national government offices and many other small, medium and large employers

Tell Me More

You will be expected to keep a log of hours spent completing on-the-job and off-the-job training.
Holidays are allocated by the workplace and need to meet their requirements, though students are asked to avoid taking holidays during college times if at all possible.