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ILM Level 4 Diploma in Leadership & Management
Flexible Starts 
Study Mode
Practical Assessment 
Business Services & Enterprise 
Course Code:
Entry Requirements
  • Suitable job role appropriate to the level of study (it is advisable that you speak to a tutor about your job role before enrolling)
  • Good level of English, appropriate to the level of study

Leadership & Management ILM Diploma Level 4

This flexible, part time course (usually delivered over two years) is ideal for those learners who work within business administration and want to develop their knowledge and skills with on the job learning and assessment. Core modules in providing leadership and management will be complimented by optional modules which relate to your job role. This course has a flexible start date and is available for students to start at any point throughout the year.

About the Course

Working in an office in an administrative capacity has never been more varied or offered more opportunities. Did you know that 4.7 million people within the UK currently work in business and administration roles, and a further 10 million work in occupations that require administrative skills on a daily basis to support their main job role. Over the next five years, demand to replace those expected to retire and leave the profession is currently running at 1.2 million people, so opportunities within the sector are plentiful.

An NVQ is the ideal qualification to aim for if you are working as a middle manager in your job role. Candidates will need to be undertaking a range of management activities in a suitable job, either full or part-time, on a paid or voluntary basis. All candidates must have access to real work in order to gain the necessary evidence.

This qualification recognises the skills and experience which candidates may have gained over a period of time, or are currently acquiring in their job. Level 4 is appropriate for you if you are working as a middle manager with operational responsibility for programmes and resources, broad span of control, identify and implement change and quality improvements, lead high level meetings, manage people, performance and information.

Candidates should aim to complete the award within a two year period. However, the time scale is flexible and candidates may finish more quickly if they have been able to spend a lot of time on their award.

This is by individual appointment at college - appointments usually last approximately 1 hour, and can be arranged on days and times to suit both the candidate and the tutor.  We understand that candidates may have busy schedules so the flexible approach is designed to avoid disruption. The sessions are used to provide assistance and support to candidates who are building portfolios of evidence, and for review of evidence, planning work to be undertaken and assessments. Candidates attend to suit their work patterns - usually every 3 or 4 weeks.  The tutor will also arrange to visit candidates to observe and assess them in the work place. It may be possible for tutorial visits to take place at the candidate’s workplace if this is preferred. 

Key Units

Mandatory Units

  • Managing Personal and Professional Development
  • Providing Leadership and Management
  • Developing and Implementing an Operational Plan
  • Developing Working Relationships with Stakeholders

Optional Units
  • Developing and Maintaining Professional Networks
  • Encouraging Learning and Development
  • Initiating and Implementing Operational Change
  • Discipline and Grievance Management
  • Managing a Tendering Process
  • Managing Physical Resources
  • Managing the Impact of Work Activities on the Environment
  • Preparing for and Supporting Quality Audits
  • Conducting Quality Audits
  • Managing a Budget
  • Managing a Project
  • Managing Business Risk
  • Managing Knowledge in An Organisation
  • Recruitment, Selection and Induction Practice
  • Managing Redundancy and Redeployment
  • Promoting Equality, Diversity and Inclusion in the Workplace
  • Managing Team Performance
  • Managing Individuals’ Performance
  • Managing Individuals’ Development in the Workplace
  • Chairing and Leading Meetings
  • Encouraging Innovation
  • Managing Conflict Within a Team
  • Procuring Products/Services
  • Implementing and Maintaining Business Continuity Plans/Processes
  • Collaborating with Other Departments
  • Supporting Remote or Virtual Teams
  • Contributing to the Development of a Strategic Plan
  • Designing Business Processes
  • Developing and Managing Collaborative Relationships with Other Organisations
  • Optimising the Use of Technology
  • Managing Product/Service Development
  • Managing Health and Safety in Own Area of Responsibility
  • Contributing to the Design and Development of an Information System
  • Managing Information Systems
  • Managing Events
  • Managing Customer Service Operations
  • Reviewing Customer Service Quality
  • Contributing to the Improvement of Business Performance
  • Negotiating in a Business Environment
  • Resolving Customers’ Problems/Complaints
  • Analysing Competitor Activities
  • Developing Sales Proposals
  • Prioritising Information for Sales Planning

Entry Requirements

  • Suitable job role appropriate to the level of study (it is advisable that you speak to a tutor about your job role before enrolling)
  • Good level of English, appropriate to the level of study


Certificates are awarded following assessment of the candidate’s portfolio of work. A qualified assessor will examine the portfolio of evidence and make a decision about whether competence has been proved. This is then subject to internal quality assurance and checked by the external verifier (appointed by the examining body) and passed for certification. The achievement (pass) rates for this qualification are outstanding.

Candidates need to collect evidence from the work place to prove their competence in aspects of administrative work. Candidates need to complete a variety of management tasks competently and provide evidence of worked carried out to build a portfolio. The evidence is matched to units of the award to confirm competence through a variety of formats – observations, statements and case histories, questioning, work products and witness testimonies.

To achieve the full qualification candidates will complete a variety of mandatory and optional units, to gain a total of 53 credits.  

Where does this Lead

Having completed one NVQ, many people go on to complete others in associated subjects such as business administration, customer service, team leading or management, depending on the level of responsibility and nature of the job. Also, if the level of responsibility within the current role increases, a higher level within the same qualification suite can be done.

With the appropriate employment, progression routes may include:
  • NVQ Level 4 in Administration
  • NVQ Level 3 in Customer Service
  • NVQ Level 5 or 7 in Management
  • Foundation Degree (Business/Management/Administration)
  • Membership of professional bodies

Future Opportunities

Job roles to including the type of knowledge and practical skills learned on an administration course include:

  • Business Support Officer/Assistant
  • Business Services Officer/Assistant
  • Personal AssistantMedical Secretary
  • Legal Secretary
  • Data Entry
  • Administration Assistant
  • Clerical Office
  • Office Manager/Supervisor


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